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Frequently Asked Questions
What payment methods do you accept?
We accept payments via major credit/debit cards, net banking, and popular digital wallets.
Do you offer international shipping?
Yes, we offer international shipping. Shipping charges will vary depending on the destination country and will be borne by the client.
How long does it take to process and ship orders?
We aim to process and ship all orders within [15] business days. Delivery times may vary depending on the shipping destination and courier service.
What is your return policy?
Our return policy allows for returns within 5 working days of receiving the product. Please refer to our Return and Refund Policy for detailed information.
Do you offer exchanges?
Yes, we offer exchanges for products of the same value. Please contact our customer service team for assistance with exchanges.
Are there any items that cannot be returned?
Customized or personalized items and sale items are non-returnable and non-refundable.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery online.
What if I receive a damaged or defective item?
In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement.
What are the shipping charges for returns?
For returns within India, a flat fee of ₹270 will be deducted from your refund amount to cover return shipping costs. For international returns, the client is responsible for arranging and paying for return shipping.
How can I contact your customer service team?
You can reach our customer service team by emailing us at or by filling out the contact form on our website. We strive to respond to all inquiries within 24-48 hours.